Managed IT Services

Optimising your technology to drive better business outcomes for your business.

Worry-Free IT

When it comes to running a business, unexpected disruptions are the ones that keep you up at night. Every minute of IT downtime can cost your business hundreds or even thousands of dollars, result in lost revenue and decreased productivity, ruined customer trust and even lead to legal and compliance issues.

With SMIKTECK’s Managed IT services in Newcastle, you can enjoy the peace of mind that comes from knowing your technology and systems are secure. Plus, we offer no lock-in contracts, so you can trust that we're committed to providing top-notch IT support every step of the way. We are a small business, so we know how important fast response times and great customer service are. With SMIKTECK’s professional managed IT services, you can enjoy:

CONFIDENCE

Trust that your technology systems are in the hands of experts.

SECURITY

Be safe in the knowledge that your data is secure and compliant.

ENHANCED USER EXPERIENCE

Technology made easy, the way it should be.

INCREASED PRODUCTIVITY

Worry less about systems and focus on your core business

REDUCED DOWNTIME

Maintain business continuity and reclaim time lost on equipment failure.

Are we a good fit?

Your business size

You’re currently turning over $5M-$20M/year with 10 to 200 employees

Your team structure

You’re a General Manager or C-level executive without an in-house IT dept

Your current situation

You’re frustrated with loss of productivity and the cost impact to your business through system outages.

Managed IT Support

SMIKTECK works closely with you, providing professional, independent advice and assistance to ensure a solution customised to your needs from the following:

Technology environment monitoring and management

Updates and improvements to your systems

Compliant operations that meet your required accreditation standards

Security updates and compliance with Australian Essential Eight cybersecurity standards

Professional consultation and business technology alignment

Managed IT Solutions

SMIKTECK works closely with you, providing independent advice and assistance to ensure a solution customised to your needs from the following:

Technology assessments and remediation activities

Disaster Recovery testing and business continuity planning

Proactive technology solutions suited to your business needs

Liaisons with all third-party providers including software, phone, internet and more

Managed IT support in Newcastle, Hunter, Lake Macquarie and Central Coast Businesses

While we can work with medium and small businesses from anywhere within Australia, if your business is based in the Newcastle, Lake Macquarie, Hunter Valley or Central Coast areas, we are a IT services Newcastle company and are able to visit your site as needed, providing professional, independent advice and assistance to ensure a solution customised to your needs.

SMIKTECK FAQ

How quickly does SMIKTECK respond to critical issues?

As our client, you can be assured that your support request won’t get lost in a long queue of service tickets. Our IT Support Desk provides a fast, priority service for our clients. For example, we provided support for one client’s critical outage in 15 mins, and we were able to get another client’s crashed database back up and running within 30 mins, outside of business hours.

What is SMIKTECK’s pricing for IT support?

Because our service is customised to your specific business needs, we don’t do set pricing packages. This means you only get the services you need - not a bunch of stuff in a package that you don’t need. To determine our pricing to support your business, our Managing Director, Michael Stafford will talk with you to learn more, provide recommendations and propose a service agreement that meets your business needs and budget.

Why does SMIKTECK only work with a limited number of businesses?

At Smikteck, we are a small business ourselves. We don't believe in generic solutions so we take the time to understand your individual business intimately and implement tailored solutions that solve your problems now and in the future. Limiting the number of businesses we support allows us to deliver our solutions in an effective, holistic way, and ensure that you always receive priority service.

Is the SMIKTECK team big enough to handle your IT requirements?

Take the next step... Book a Call with A Strategic IT Consultant

Ready to empower your business with IT solutions? Click the button below to schedule a call with our Strategic IT Consultant to get tailored support to help your business thrive.

Choose a date and time that suits you