Who we work with

At Smikteck, we don't believe in generic solutions so we take the time to understand your individual business intimately and implement tailored solutions that solve your problems now and in the future. Limiting the number of businesses we support allows us to deliver our solutions in an effective, holistic way, and ensure that you always receive priority service.

Whilst we are a small team, we are big on expertise and capability. Our IT specialists have the experience required to handle large, complex IT systems, yet our small size affords us the agility to move quickly and flexibly to meet your business needs at any point in time.

As our client, you can be assured that your support request won’t get lost in a long queue of service tickets. Our IT Support Desk provides a fast, priority service for our clients. For example, we provided support for one client’s critical outage in 15 mins, and we were able to get another client’s crashed database back up and running within 30 mins, outside of business hours.  

Because our service is customised to your specific business needs, we don’t do set packages. This means you only get the services you need - not a bunch of stuff in a package that you don’t need. To determine our fees to support your business, our Managing Director, Michael Stafford will talk with you to learn more, provide recommendations and propose a service agreement that meets your business needs.