Before we became a Smikteck Platinum Partner, we were frustrated by delayed responses. When you have an issue, you want to get help immediately.
The longer it takes to solve an issue, the more the frustration levels go up and the issue can escalate. When that happens, it takes more time to fix and if you’re paying by the hour this costs more too.
Now we can get help immediately.
We spoke with Michael about our need to have someone more accessible to us. Now we have an arrangement [Platinum Partnership] where we can get help immediately. It’s made an enormous difference.
Life with Smikteck
Everything is running smoothly.
Michael is receptive and friendly. If he can’t get back to me straight away, he’ll send an SMS so I know my message has been received and he’ll be in touch as soon as he can. Everything is running smoothly. Issues get solved. That’s all you want.