How SMIKTECK’s Tailored IT Service Fuels Newcastle Business Success

In 2024, it’s not just big corporations that need top-notch IT support – it’s your business too.  Whether you’re charting diagnoses in a medical practice or building Newcastle’s next landmark, technology underpins every step of your success. 

But let’s face it, dealing with giant, impersonal IT companies can leave you feeling lost in the shuffle. That’s where we come in. 

At SMIKTECK, we’re small enough to care, but agile enough to adapt. We ditch the one-size-fits-all approach and tailor solutions that fit your business like a glove. It’s this flexible and personal approach that allows us to make a big impact for our clients. 

Just take a look at some of our wins: 

Enni Medical: Prior to partnering with SMIKTECK for managed IT support, Enni Medical grappled with technical hurdles in their specialised medical software, leading to operational delays and frustration for both doctors and patients. SMIKTECK took the time to understand and master the software’s complexities. Beyond troubleshooting, SMIKTECK even facilitates communication between Enni Medical and their software/equipment providers, ensuring issues get addressed quickly and doctors can prioritise patient care without tech worries. Gone are the days of troubleshooting – now, a simple call to SMIKTECK brings them peace of mind and worry-free IT.

Awabakal: Facing unreliable technology threatened Awabakal’s mission: delivering seamless healthcare even in remote regions. Outages disrupted clinics, frustrated staff, and jeopardised patient care. SMIKTECK stepped in, conducting a comprehensive assessment and implementing a strategic solution. Upgraded infrastructure to ensure service continuity across all centres, from childcare to medical practices. User-friendly systems empowered staff, while robust cybersecurity guarded sensitive data. The outcome? Uninterrupted care, efficient operations, and a community thriving amidst challenges, thanks to a reliable IT foundation built by SMIKTECK.

MCG Quantity Surveyors: MCG’s growth brought a tech headache: 10 PCs on different software, unreliable printers, expired anti-virus, and IT issues eating into precious work time. The fear of being “too small” for professional IT held them back. But a conversation with SMIKTECK changed everything. Instead of pushing standard IT services onto MCG, SMIKTECK listened to concerns and offered practical solutions. Now, a user-friendly ticketing system sends issues directly to SMIKTECK, freeing time and stress. Regular reviews ensure their tech grows alongside their business. It’s not just ‘fix-it’ IT support, it’s ensuring smooth sailing as they evolve. 

Newcastle Adult & Paediatric Heart Centre: Prior to SMIKTECK, their IT support felt dismissive and slow, with simple tasks taking an eternity to fix and not to mention a hefty call-out fee. They craved an IT partner, not just a provider. Enter SMIKTECK, who’s meticulous audit uncovered critical server errors, instantly building trust. Today, issues are tackled swiftly and professionally, replaced by the assurance that no concern is trivial. Regular proactive audits and corrections prevent problems before they arise, significantly reducing tech-related errors. It’s a seamless partnership delivering peace of mind and a tech foundation fit for top-notch medicine. 

This above is just a glimpse into SMIKTECK’s impact. From Arrendell Education to Brisan Motorcycles, we’ve transformed businesses across sectors. No two clients are the same, and that’s precisely why we tailor our approach to meet the unique needs of your business. 

Explore how our Newcastle IT services can take care of all of your technology so you can focus on running your business. Contact Michael today for a consultation. 

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